Suffolk GP Out of Hours Service

The Out of Hours service is for urgent cases only. If your problem isn’t urgent, please contact your GP surgery when it is next open. We are not able to provide repeat prescriptions. For repeat prescriptions, please contact your own GP surgery during their opening hours.

Appointments and waiting times

Access is via NHS 111.  Calls to NHS 111 are free from mobile phones and landlines and the service can be accessed 24 hours day, 365 days a year by dialling 1-1-1.

The NHS 111 team will assess your condition over the phone and if it is clinically appropriate will book you an appointment to see one of our clinicians. These are either:

  • At one of our Primary Care Centres. If you need to cancel an appointment call 111.
  • A home visit. These are for housebound patients only and are based on clinical need. You may be telephoned at home by our clinician to help them prioritise urgent cases.

We do not offer a walk-in service, so please do not simply turn up to our Primary Care Centres. You will need to have called NHS 111 and be booked into an appointment.

Your appointment time is a guide only. Sometimes other patients may come in after you but be seen before you. This is because we see patients according to need. We aim to see you and treat you as quickly as possible and waiting times are monitored.

Children

We treat children but cannot look after the children of unwell patients whilst they are waiting to be seen or are receiving care. Please ensure children are supervised at all times and bring something to keep them amused.

When our service operates?

We provide urgent out-of-hours services:

  • Monday to Friday from 6.30pm to 8.00am.
  • 24 hours at weekends and during bank holidays.

Chaperone – accompanied consultations

We are happy for friends or carers to stay with you during your consultation. If you wish to have another person present (a chaperone) please inform the Receptionist on arrival. We will always endeavour to provide a chaperone if requested.

Interpretation Services

Language line interpreters are available for patients where English is not their preferred language please speak to the Receptionist upon arrival.

Locations

Bury St Edmunds

Drovers House

1 Hillside Business Park

Hillside Road

Bury St. Edmunds

Suffolk, IP32 7EA

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Haverhill

Clements Surgery

Greenfields Way

Haverhill

CB9 8LU

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Mildenhall

Mildenhall Health Centre

Chestnut Close

Mildenhall

IP28 7NL

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Eye

Hartismere Hospital

26 Castleton Way

Eye

IP23 7BH

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Sudbury 

Sudbury Community Health Centre

Church Field Road

Sudbury

CO10 2DZ

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Ipswich

Riverside Clinic

2-4 Landseer Road

Ipswich

IP3 0AZ

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Saxmundam

Lambsdale Meadow

Saxmundham

IP17 1AS

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Stowmarket

Stowhealth Centre

Violet Hill House

Stowmarket

IP14 1NL

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