Control Room Supervisor (Urgent Care) – Internal Candidates Only

We’re recruiting for a part time Control Room Supervisor to efficiently and effectively manage our cohort of base appointment bookers.

What is the role?

• You’ll be responsible for the day-to-day management and running of the base appointment bookers of the Out of Hours Service, working closely with the assistant service manager.
• It’s a role that requires visible leadership working largely in the out of hours period of evenings and weekends.

• There will be a need to cover both base appointment and coordinator sickness and holidays.

The Out of Hours Service provides urgent out-of-hours appointments from Monday – Friday 18:30 – 08:00 and 24 hours at weekends and bank holidays. Patients access the service via NHS 111, and we then are able to offer the patient either an appointment at one of our Primary Care Centres or a home visit.

You’ll join our Urgent care team. We are a not-for-profit, community interest company and our main purpose is to support Primary Care across Suffolk, including support with working collaboratively and at scale. We also deliver a portfolio of NHS services across Suffolk and North East Essex, including Podiatry, Ultrasound, Diabetes, as well as Urgent Care Services including the Out of Hours face-to-face Service in Suffolk.

Is it for me?

We will work alongside the successful candidate to ensure they are sufficiently inducted and trained; there will be regular constructive supervision in place. It is important to us that you feel safe and supported in the role.

• You’d be suited to this role if you’re self-motivated, enthusiastic and consider yourself an innovative team player who enjoys a varied workload.
• Previous experience of working within the health sector would be beneficial but not essential.
• You’ll need to be able to remain calm under pressure and be proactive in developing pathways/protocols.

Contract type:

This is a Part-time role, working 18 hours per week across Monday – Sunday. Various working patterns will be involved due to the nature of the service, and this will be discussed at the interview stage. This role will be based at Riverside Clinic, Ipswich and will offer a full time equivalent salary of £29,114.

What we can offer you:

• A strong ethos of flexible working, to help us maintain (or reclaim) that work/life balance.
• Innovative teams who strive in forward thinking, with a voice that is heard.
• A visible and supportive management team, with operational support that ‘get it’
• Excellent IT teams & support giving us first class equipment and ‘no wait’ responses
• A commitment to personal development, training, and leadership opportunities, with service-managed training budgets
• Cycle to work scheme
• Death in service cover
• Competitive salaries with annual benchmarking
• 27 days holiday (plus bank holidays) on starting, rising to 29 days (plus bank holidays) after 5 years’ service
• Blue light card employer – Access to the discount service with thousands of discounts online and on the high street.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Interested? Have questions? Just wondering? Please get in touch with the Service manager ian.akers@suffolkfed,org.uk we would love to hear from you.

Apply Here

Closing date: Tuesday 1st April 2025