Practice Patient & Operations Manager – Framfield House Surgery, Woodbridge

Due to retirement we have a rare vacancy to recruit a Practice Patient and Operations Manager to join our expanding, friendly and supportive team to help lead our organisation on a full or part time basis.

Key responsibilities of the role will include:

• Management of daily operation of the surgery
• Adopt a strategic approach to the development, delivery and management of patient services
• Oversee and manage our appointments system
• Support the staff in the daily running of the surgery
• Work in collaboration with our Primary Care Network
• Monitor and help support the delivery of QOF
• Ensuring all patients have a positive experience
• Estate management
• Health & Safety lead
• Deal with practice complaints and learning events
• Liaise with external users of our building
• Assist business and finance manager in compliance with CQC, NHS contractual obligations
• Support HR partner with HR with further support if required by HR consultants

Person specification:

• Operational or practice management experience in primary care preferred but not essential
• Confident leader with excellent communication and organisation skills
• Familiarity with SystmOne desired but not essential
• Able to work under pressure and manage multiple priorities effectively
• Self motivated with a forward thinking, solution-focused approach
• The ability to develop, implement and embed policies, procedures and guidelines
• The ability to cope with working in an ever-evolving environment and able to cope with regular changes to ways of working
• Excellent organisational skills
• Ability to train staff

About the practice:

Framfield House Surgery are committed to providing a supportive working environment for all staff whereby we value professional development and care about the health and wellbeing of our staff.

The post offers:

• Competitive salary depending on experience
• NHS pension scheme
• Free parking
• 5 weeks annual leave plus bank holidays

To apply please send completed cv or to arrange an informal visit or have a chat please contact Julie Giles, Business and Finance Manager

Julie.giles3@nhs.net or telephone 01394 615500