Technical Support Engineer
We are looking for a Technical Support Engineer to join our IM&T team.
What is the role?
- You will work as part of a skilled support and helpdesk team, providing all levels of support, administration, and customer service to users across Suffolk GP Federation.
- You’ll be responsible for responding to 1st and 2nd line remote requests in a timely manner – escalating to the Technical Manager or IT Leads where appropriate.
- You will understand and implement computer repair techniques with hardware and software issues in a workbench, safe test environment.
You’ll join our IM&T team at Suffolk GP Federation. We are a not-for-profit, community interest company and our main purpose is to support Primary Care across Suffolk, including support with working collaboratively and at scale. We also deliver a portfolio of NHS services across Suffolk and North East Essex, including Podiatry, Ultrasound, Diabetes, as well as Urgent Care Services including the Out of Hours face-to-face Service in Suffolk.
Is it for me?
We will work alongside the successful candidate to ensure they are sufficiently inducted and trained; there will be regular constructive supervision in place. It is important to us that you feel safe and supported in the role.
- You’ll need to have proven experience of working within an MSP/IT Solution company, and if you have Microsoft related qualifications this would be an advantage to your application.
- You will need to have knowledge of Microsoft Office 365, and Microsoft Operations Systems both desktop and server.
- To succeed in this role, you’ll need to have access to transport due to the various sites we run services from.
Contract type:
This role is a full-time position, working Monday – Friday. There will be inclusion in the on-call rota to support the Out of Hours service.
What we can offer you:
- A strong ethos of flexible working, to help us maintain (or reclaim) that work/life balance.
- Innovative teams who strive in forward thinking, with a voice that is heard.
- A visible and supportive management team, with operational support that ‘get it’
- Excellent IT teams & support giving us first class equipment and ‘no wait’ responses
- A commitment to personal development, training, and leadership opportunities, with service-managed training budgets
- Cycle to work scheme
- Death in service cover
- Competitive salaries with annual benchmarking
- 27 days holiday (plus bank holidays) on starting, rising to 29 days (plus bank holidays) after 5 years’ service
- Blue light card employer – Access to the discount service with thousands of discounts online and on the high street.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Interested? Have questions? Just wondering? Please get in touch with Chrystal Maskall chrystal.maskall@suffolkfed.org.uk or Daimian Williams daimian.williams@suffolkfed.org.uk