Dispensary Manager (Framlingham)- Suffolk Primary Care
Job summary
Dispensary Manager (Framlingham)
Are you a Pharmacy Technician looking for a role where you can really shape how a dispensary runs?
We re looking for a Dispensary Manager to take responsibility for the day-to-day running of our dispensary service for Framlingham Surgery.
Youll be mainly based at Framlingham, with some working at Earl Soham, and youll play a key role in making sure our dispensary service is safe, organised, and works well for both patients and staff
About the role
This is a hands-on management role where youll oversee how the dispensary operates across both sites.
You ll manage the dispensary team, keep a close eye on workflows, stock, and standards, and make sure medicines are dispensed safely and accurately. You ll also support wider pharmacy and prescribing activity by helping to resolve patient and prescription queries, working closely with GPs, pharmacist, and the practice team.
You ll take the lead on areas such as controlled drugs and DSQS, and act as the main point of contact for dispensary matters within the practice.
Main duties of the job
What you ll be doing
- Managing the dispensary service at Framlingham Surgery sites
- Line managing dispensary staff, including rotas, supervision, appraisals, and development
- Making sure dispensing is safe, accurate, and in line with SOPs and legal requirements
- Overseeing ordering, stock control, expiry checks, and cold-chain processes
- Leading on controlled drugs governance and audits
- Taking responsibility for DSQS compliance and keeping evidence up to date
- Supporting pharmacy and prescribing work by helping to resolve patient and prescription queries, liaising with clinicians and external pharmacies as needed
- Identifying and addressing risks, incidents, and near misses
- Working with clinicians to resolve prescription queries and support safe prescribing
- Acting as a senior point of escalation for dispensary-related issues
About you
You ll be a registered Pharmacy Technician (GPhC) with a Level 3 qualification, and you ll already have good experience working in a dispensary environment ideally in general practice or primary care.
You ll be comfortable managing people, organising workloads, and keeping oversight of what s going on across more than one site. You ll be practical, organised, and confident taking responsibility for standards, safety, and compliance.
Experience with controlled drugs, stock management, and DSQS is important. Experience of audits or inspections would be helpful, but not essential.