Receptionist / Base Appointment Booker – Evenings & Weekends

We are looking for a Receptionist / Base Appointment Booker to join our Out of Hours service on a permanent part time basis.

What is the role?

• You will assist as a receptionist / base appointment booker to allow for the flexibility of the service.
• You will be responsible for making calls to patients to arrange their appointments for them to be seen at one of the bases across Suffolk.
• You will work closely with the clinical staff to ensure a satisfactory face to face Out of Hours service is provided.

You will work within our Out of Hours service, which is run by Suffolk GP Federation, a not-for-profit, community interest company. Our main purpose is to support Primary Care across Suffolk, including support with working collaboratively and at scale. We also deliver a portfolio of NHS services across Suffolk and North East Essex, including Podiatry, Ultrasound, Diabetes, as well as urgent Care Services including the Out of Hours face-to-face Service in Suffolk.

Is it for me?

We will make sure that you are fully inducted and trained; there will be regular constructive supervision in place. It is important to us that you feel safe and supported in role.

• You will be suited to this role if you have clear written and verbal communication skills.
• You will need to be able to manage your time effectively, and will have experience of working to a schedule.
• You will be suited if you are able to work well as part of a team, and can build good working relationships.

Contract type – This is a permanent part time contract (average 2o hours per week), which involves a mixture of Reception / Base Appointment Booker duties.

What we can offer you?

• A strong ethos of flexible working, to help us maintain (or reclaim) that work/life balance.
• Innovative teams who strive in forward thinking, with a voice that is heard.
• A visible and supportive management team, with operational support that ‘get it’
• Excellent IT teams & support giving us first class equipment and ‘no wait’ responses
• A commitment to personal development, training, and leadership opportunities, with service-managed training budgets
• Cycle to work scheme
• Death in service cover
• Competitive salaries with annual benchmarking
• 27 days holiday (plus bank holidays) on starting, rising to 29 days (plus bank holidays) after 5 years’ service
• Blue light card employer – Access to the discount service with thousands of discounts online and on the high street.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Interested? Have questions? Just wondering? Get in touch with Rachel Archer, Operations Manager, rachel.archer@suffolkfed.org.uk

Apply Here

Closing Date: 6th November 2026. We may close sooner if we receive a high volume of applications.

Use of AI in Applications

We welcome the responsible use of AI to help structure or refine your application. However, your application should reflect your own experience, skills and achievements.

Please ensure any information submitted is accurate and truthful. AI must not be used to exaggerate or misrepresent your qualifications, experience or abilities.

If you use AI tools, you may be asked to discuss how they supported your application during the recruitment process. Any AI-generated content should be reviewed and edited by you, and should not include confidential or sensitive information.

We are committed to fair and inclusive recruitment. AI should support your application, not replace your own voice, perspective and contribution.